Lean Sigma Black Belt Program Manager- Business Process
Careers that Change Lives
The Lean Sigma Black Belt Program Manager supporting the Global Service Transformation Team within Patient & Field Services is a recognized expert assessing complex business processes, transactional workflows and is a key leader on projects. They will work on cross-functional global teams to design and operationalize solutions that transform the way service is provided globally.
Join a diverse team of innovators who bring their worldview, their unique backgrounds, and their individual life experiences to work every day. It’s no accident — we work hard to cultivate a workforce that reflects our patients and partners. We believe it’s the only way to drive healthcare forward and remain a global leader in medical technology and solutions.
A Day in the Life
- We offer you a position where you will be responsible for planning, initiating, monitoring, tracking and/or prioritizing business process projects, standardization and standardization initiatives across all Patient & Field Services (PFS) monitoring centers, call centers, Service Transformation programs, and other business functions.
- Working with the PFS management team, site leaders, Quality, Regulatory, and line employees, you will use the principles of Lean and Six Sigma to improve and stabilize existing processes, and use "design for lean" principles in all new process designs
- You will ensure that critical business processes have measurement systems and performance standards in place to meet our expectations for quality while delivering a superior experience for PFS customers.
- You will coach and mentor other members of the PFS team in relevant Lean and Six Sigma methodologies and projects.
Must Haves
- Bachelors degree and a minimum of 5 years of Lean Sigma experience, or advanced degree with a minimum of 3 years of Lean Sigma experience
Nice to Haves
- 3+ years Certified Lean Sigma Black Belt with associated project experience
- Master Black Belt Certification
- 3+ years Project Management Experience
- 4+ years experience in the healthcare, medical device call center, diagnostic center or customer service industries
- Masters Degree
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
