Principal Training and Education Specialist, Sales Enablement - Remote (USA)
Careers that Change Lives
We look for leaders who have a clear vision of where we are going and how to get there, bold inclusive thinkers who create new ideas and bring our best solutions forward to benefit our patients, business partners, and customers.
A Day in the Life
The Principal Trainer and Educational Specialist will join our Medical Surgical Sales Enablement team and be the subject matter expert of adult education learning and communication to own messaging, training, and overall change management for the Configure Price Quote (CPQ) platform within Salesforce.com (SFDC) for the US and will have opportunities to participate in, or lead, upstream projects that simplify, automate, or mobilize the Commercial Organization.
The Principal Trainer and Educational Specialist will leverage strong interpersonal and project management skills to support the release of new capabilities, onboard new users, and build competencies for existing users, based on the CPQ Roadmap outlined by the CPQ Platform Manager. The Principal Trainer and Educational Specialist will also track and report on the success of training measures and make recommendations on how to better design programs to achieve maximum results.
This role will work closely with the CPQ and Sales Enablement Leadership Teams to champion best practices in training, adoption, and change management of the CPQ platform.
Responsibilities may include the following and other duties may be assigned.
- Contributes to defining the direction for new products, processes, standards, or operational plans based on business strategy with a significant impact on work group results
- Leverage Project Management skills to create and manage training, communication, and change management plans for small to medium-sized CPQ projects; communicate project and task status effectively to CPQ and Sales Enablement leadership teams and key stakeholders as applicable
- Design and deliver a commercial training curriculum for CPQ to accommodate the CPQ user community, including Regional Managers, Commercial Sellers, and Implementation Partners
- Develop Change Management strategy to support CPQ user-engagement and adoption initiatives
- Use all available inputs, particularly from seller VOC and root cause analysis of Support Case data, to understand the commercial training and development needs of the Business Unit and adapt strategy accordingly
- Collaborate with Commercial Excellence team members to align measurement of training impact & performance overview during regular business reviews
- Develop and maintain strong professional relationships with CPQ Project Teams, Business Sponsors, and Stakeholders
- Participate in daily CPQ production support calls and ad hoc meetings relative to new CPQ features or enhancements
- Facilitate CPQ Open Forum sessions to share best practices and answer end user questions
- Manage the CPQ Chatter Groups in SFDC, link to CPQ Ambassador and Super User Teams
- Work with CPQ Product Owner in the execution of CPQ initiatives
- Creates and maintain VOC for CPQ by deploying existing, new, or enhanced customer listening mechanisms (surveys, interviews, customer councils, contact center, social media, portal feedback), conduct trend analysis, communicate top issues to support the definition and implementation of process improvements
- Create and maintain end user training materials (e.g., How To Documents) for CPQ
- Refresh and maintain LMS Curriculum for RMS and SI by identifying gaps in training materials and developing a plan to address / fill gaps
- Create and maintain CPQ program certification process for end users
- Other Projects as assigned focused on enhancements that simplify, automate, and mobilize
Must Have: Minimum Requirements
- Bachelor’s degree required
- Minimum of 7 years of relevant experience, or advanced degree with a minimum of 5 years relevant experience
Nice to Have
- Technical project management experience in a Scrum/Agile environment required; CAPM/PMP or similar a plus
- Working knowledge of Salesforce.com
- Experience with a Learning Management System
- Ability to understand end-audience needs and requirements
- Demonstrated knowledge and understanding of project management principles, practices and tools.
- Experience delivering and supporting business critical applications in a fast-paced corporate environment
- Experience working with adult educational learning and/or field sales organizations in a health care environment
- Experienced and effective in different training settings, commands attention and can manage group
- Proficient using Zoom/Webex, Microsoft Outlook, Excel, Word, PowerPoint and Teams
- Working knowledge of Apttus; experience with contract and quote development
- Experience analyzing and responding to VOC
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
