Senior Implementation Specialist- Digital Surgery (United States)
Careers that Change Lives
We’re on a mission to positively impact lives around the world by building innovative tools that can dramatically improve surgical training and thus improve outcomes for patients. We provide a cloud-based, surgical video library that is both secure yet accessible for surgeons and residents in training. We utilize the latest in machine-learning capabilities to ensure patient privacy while also uncovering powerful analytics and trends, directly from surgical video, in an automated and easy to use platform. At Digital Surgery, you can be a part of improving surgical training and outcomes, reducing errors, and decreasing the cost of medical care globally, while working with a team of highly motivated and high-performing individuals.
A Day in the Life
- Project manage multiple concurrent full-cycle implementations of Touch Surgery at major hospital systems across the United States, ensuring projects are executed on-time and within budget.
- Engage with clinical and administrative stakeholders to ensure polished communication and collaboration throughout each deployment project including Surgeons, Nurses, OR Managers, Residents, Hospital IT, Surgical Technology Reps and Biomedical Engineering.
- Develop and maintain a deep understanding of the Touch Surgery platform and how it interacts with surgical workflows in the OR.
- Lead Kickoff and Training Presentations for clinical audiences that include live demonstrations of the Touch Surgery platform.
- Test equipment and connectivity of our hardware solutions in live operating rooms prior to deployment, working in collaboration with our engineering team at the London headquarters.
- Participate in internal project scoping discussions to ensure we’re setting our clients up for success and that expectations will equal reality.
- Solicit and gather feedback from users and administrators to continually improve our product and the implementation experience for our clients.
- Ensure a smooth hand-off from Implementation to the Support team, ensuring long term success for our clients and continuity of experience.
- Build working relationships with internal product and engineering teams to ensure real-world client feedback is incorporated into future product development.
- Represent Touch Surgery as an ambassador of our products and the Digital Surgery brand both on-site with clients and at conferences/other commercial events.
- As our company and team continue to scale, you may be asked to manage additional team members who will assist with implementation efforts.
- Leads or leverages cross functional teams to evaluate, develop and manage projects for key business processes.
- Oversees and manages the operational aspects of ongoing projects and serves as liaison between project management and planning, project team, and line management.
- Reviews status of projects and budgets; manages schedules and prepares status reports.
- Monitors the project from initiation through delivery.
- Assesses project issues and develops resolutions to meet productivity, quality, and client-satisfaction goals and objectives.
- Develops mechanisms for monitoring project progress and for intervention and problem solving with project managers, line managers, and clients.
Must Have: Minimum Requirements
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
- Bachelors degree required
- Minimum of 4 years of project management and operating room/ hospital experience, or advanced degree with a minimum of 2 years project management and operating room/ hospital experience
- Previous experience working in hospital Operating Rooms from either a clinical, technology, or medical device perspective.
- Strong project management skills are prioritized, and experience with clinical healthcare IT is preferred.
- Strong organizational skills and competency with standard project management tools are required
- Some technical proficiency required to understand our products and conduct required testing with integrated surgical video systems.
- Ability to work remotely and productively for an international company spanning multiple time zones across the US and Europe.
- Ability to travel 25-75% of the time, as needed, to customer sites
About Medtronic
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)
