Sr Training and Education Specialist
Careers that change lives.
We are a learning culture. An inventive and collaborative group. We are dedicated to making sure that every patient gets the best product - when they need it. We have strong ties to our local communities. Our vibrant employee communities respect and value individual experience and perspective as we aim to improve lives and the access to healthcare.
The Senior Training and Education Specialist is a customer-facing full-time position responsible for driving novel Education and Training programs for Medical/Academic Professionals, Sales and Marketing Associates on diagnostic, procedures, to increase technology and product adoption to improve patient outcomes. Internally the primary focus is to enhance and develop sales performance of the affiliate through implementation and execution of sales/marketing learning and development. There is also a strong focus to engage HCPs participating in Medtronic-sponsored programs in a robust educational dialogue regarding the Company’s product(s) & therapeutic areas of focus.
Bring your talents to an innovative medical technology and healthcare solutions leader. We deliver with the training, mentorship, and guidance to build your future success.
A day in the life!
- Plans, develops, and coordinates in-house product training programs for field support personnel and customers.
- Obtains information needed to prepare in-house training programs; prepares training materials; develops course content; determines methodology; and coordinates the development of training aids.
- Ensures training program(s) meets company and customer objectives.
- Maintains communication with customers to ensure effectiveness of training.
- May utilize trainers with technical expertise.
- Continuously revises lesson plans to meet new training requirements and to keep technical information up to date.
- Responsible for reporting complaints and Adverse Drug Reactions (ADR)
- Formulates and executes training and education programs, including objective setting, curriculum and material development, instruction methodology and key success measurement indicators for:
- Sales Associates
- Marketing Associates
- HCPs
- Association partners
- Ensures training program(s) meets company and customer objectives.
Internal:
- Manage sales training function and efforts for the Business segments, to increase sales performance and enhance sales force competency
- Provides leadership and support to the Sales and Marketing team members with focus on current and future clinical initiatives to ensure an outstanding patient onboarding experience and successful product launches.
- Maintains communication with customers to ensure effectiveness of training
- Manage sales training function and efforts for the Business segments, to increase sales performance and enhance sales force competency.
- Obtains information needed to prepare training programs; Plan, develop, coordinate and monitor training programs; determines methodology; and execute training
- Maintains communication with customers to ensure effectiveness of training
External:
- Collaborates with internal partners as required for programs, projects or individual situations, including Clinical Research, Marketing, Legal, Regulatory, Sales, etc.
- Continues HCP contact to ensure ongoing needs are understood and that team and program development are aligned with those needs.
- Creates, reviews and updates standard operating procedures and work instructions as required.
- Adhere to education and training compliance and monitoring processes and standards.
Must have.
- Bachelor’s degree, or;
- Advanced degree
- Minimum of 4 years of relevant experience, with bachelor’s degree or;
- Minimum of 2 years of relevant experience, with advanced degree
- Proven effectiveness in planning, coordinating with and reporting activities to Operations Head
- Ability to demonstrate impact and success achieved as an educator in measurably improving performance and compliance to target operating and/or service standards
- Proven communication, listening and motivational skills
- Experience in digital training platforms
- E-learning
- Skilled Presenter- Experience training big groups of people.
- An effective education coach at the frontline advisor level
- Available to travel in and out of the country
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Nice to have
- Experience as an educator with significant experience working in Medical Device technology and providing training to HCPs and Sales Associates
- Experience in extracting key learning’s from training and quality work, turning them into recommendations on best practice, and communicating up to management
- Experience with MS Office suite (Word, Excel, Outlook, PowerPoint)
- Ability to effectively cooperate with multiple stakeholders and balance competing priorities
Physical Job Requirements
The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer and communicate with peers and co-workers.
About Medtronic:
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We seek out and hire a diverse workforce at every level: We need fresh ideas and inclusive insights to continue to be an innovative industry leader — that’s why we make it a point to seek out, attract and develop employees who are patient-centric, passionate, and who represent the same wide variety of life experiences as our patients.
Medtronic Canada strives through our vision to build a culture of inclusiveness through our commitment to employment equity and diversity. Discrimination is prohibited on any grounds protected under Canadian Human Rights legislation. Employment applications are encouraged from all members of our community. Upon request, candidates with disabilities will be accommodated during the recruitment process.
