Principal IT Developer - ServiceNow HR/HR Service Center
**This role may be filled with a remote resource (work from home).
CAREERS THAT CHANGE LIVES
Bring your talents to an industry leader in medical technology and healthcare solutions – we’re a market leader and growing every day. You can be proud to be a part of technologies that are rooted in our long history of mission-driven innovation. You will be empowered to shape your own career. We support your growth with the training, mentorship, and guidance you need to own your future success. Together, we can transform healthcare.
Join us for a career in IT that changes lives.
Medtronic is committed to fostering a diverse and inclusive culture. Check out the accomplishments of our Women in IT group! http://bit.ly/MedtronicWomeninIT
A DAY IN THE LIFE
• The ServiceNow developer is responsible for designing, developing and delivering solutions on the ServiceNow platform.
• Develop quality and effective solutions for reported or assigned projects and assignments.
• Conduct research into system features to solve the business problems and recommend changes in the processes and standards wherever is feasible.
• Follow MDT IT standards, procedures and methodologies for project management and system development
• Work on admin level requests, configuration, development, support in a multiple tenant environment, leveraging ITIL processes, responsible for designing, developing, modifying, evaluating and supporting programs on ServiceNow platform.
• Develops solutions to moderately complex problems, and/or makes moderate to significant improvements of processes, systems or products independently to enhance performance of job area.
• Analyze existing programs and/or formulate logic for new systems.
• Develop system design documentation, perform coding, Code Reviews and test/debug programs.
• Create ad hoc or bolt-on programs for integrations or functional business teams as needed from and to ServiceNow platform
• Develop conversion and system implementation plans for data loads into the platform
• Recommend changes in development, maintenance, and system standards.
• Train users in system enhancements and modifications.
• Provide patch and software upgrades to existing systems as required.
• Works closely with functional users to enhance and maintain the applications on the SN platform
• Delivers and/or manages projects assigned and works with other stakeholders to achieve desired results. May act as a mentor to colleagues or may direct the work of other lower level professionals.
• Innovation and Complexity: Problems and issues faced are difficult, complex and undefined, and require detailed information gathering, analysis and investigation.
• Communication and Influence: Represents organization as a primary contact for specific projects and initiatives; communicates with internal and external customers and vendors at various levels.
MUST HAVE (Minimum Qualifications)
• Bachelor’s degree
• 7+ years of experience with a bachelor’s degree or 5+ years of experience with an advanced degree
NICE TO HAVE (Preferred Qualifications)
• Experience HR module, HR service center, and other modules of SNOW platform
• Experience with ServiceNow Platform
• Experience in Scripting/implementing/ administering of ServiceNow
• Program Languages: Java Script, CSS, HTML, Angular JS, Bootstrap, Server-Side scripting, Jelly Script, jQuery
• Multi-Application Integrations
• Experience with browsers, databases, Cloud hosted application
• Experience with Reporting and performance analytics
• Testing/Troubleshooting
• ServiceNow CSA (admin/developer) certification
• Analytical problem-solving skills
• Communication and interpersonal skills
• Ability to handle multiple projects and activities and deal with change
• Independently handle and/or drive the assigned projects
ABOUT MEDTRONIC
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.
We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let’s work together to address universal healthcare needs and improve patients’ lives. Help us shape the future.
PHYSICAL JOB REQUIREMENTS
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this position, but they are not an exhaustive list of all the required responsibilities and skills of this position.
The physical demands described within the Day in the Life section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EEO STATEMENT
It is the policy of Medtronic to provide equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state or local law. In addition, Medtronic will provide reasonable accommodations for qualified individuals with disabilities.
This employer participates in the federal E-Verify program to confirm the identity and employment authorization of all newly hired employees. For further information about the E-Verify program, please click here:
http://www.uscis.gov/e-verify/employees
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.
